Terms of service

Last updated: October 19, 2026

This website is operated by ITAALE (“ITAALE,” “we,” “us,” or “our”). Monarch Linens is an in-house product line operated by ITAALE.

These Terms of Service govern your use of our website and purchases from our store, together with the policies linked below. By placing an order, you agree to the terms presented to you for that purchase. If you do not agree, do not place an order or use services requiring acceptance of these Terms.

Our store is hosted by Shopify, which provides the e-commerce platform used to operate the store. Unless otherwise stated, purchases from this store are transactions with ITAALE, not Shopify.

1. Eligibility and Lawful Use

To place an order, you must be legally able to enter into a binding purchase agreement. You must comply with any age restrictions or other legal requirements applicable to the product you purchase.

You may not use our website, products, or services for unlawful purposes, infringe another person's rights, interfere with website security, or transmit malicious software.

2. Product Information and Condition

Review the product description, photographs, quantity, dimensions, condition, and any disclosed packaging damage or other limitations before purchasing. Contact us if you need clarification.

We make reasonable efforts to describe merchandise accurately. Colors and appearance may vary between screens, and measurements identified as approximate may vary slightly. These limitations do not excuse materially inaccurate descriptions or shipment of an incorrect item.

Product availability may be limited. We may discontinue products or change listings for future purchases. Such changes do not retroactively change the description or terms applicable to an existing order.

3. Prices, Taxes, and Payment

Prices are displayed in United States dollars unless expressly stated otherwise. Applicable taxes and shipping charges are displayed at checkout before you submit your order.

Prices and promotions may change for future purchases. You must provide accurate payment information and be authorized to use the payment method submitted. Discounts and promotional offers are subject to any conditions disclosed with the offer.

4. Order Review, Errors, and Cancellations

An automated order confirmation acknowledges receipt of your order and does not by itself confirm shipment or completion of any fraud or inventory review.

Subject to applicable law and the status of the transaction, we may decline, hold for reasonable verification, or cancel an order because of suspected unauthorized payment, materially inaccurate order information, unavailable inventory, an evident pricing or listing error, or a violation of these Terms.

We will notify you of a cancellation and promptly refund payments collected for canceled merchandise, including applicable tax and shipping charges for items that will not be shipped. If a correction would increase your order total, we will obtain your agreement before charging the additional amount.

To request a cancellation or address correction, contact us immediately. We cannot guarantee a change once processing or shipment has begun. This does not limit cancellation or refund rights required by applicable law.

5. Account and Checkout Information

Provide accurate and current contact, billing, and delivery information, including apartment or suite numbers. Keep your account credentials secure and notify us promptly of suspected unauthorized account activity.

We may request reasonable information to verify an order or resolve a claim. Do not email passwords, complete payment-card numbers, or payment-card security codes.

6. Shipping and Delivery

Shipping destinations, processing times, delivery estimates, address requirements, and procedures for delayed, damaged, or missing shipments are described in our Shipping Policy.

A report of nonreceipt does not automatically result in a refund or replacement. We review order information and available carrier evidence. Where evidence reasonably establishes correct delivery, we may deny unsupported nonreceipt claims, subject to applicable law and payment-provider requirements.

Delivery disputes, including verified correct delivery, suspected theft, transit loss, and misdelivery, are handled under our Shipping Policy and Return & Refund Policy. These Terms do not transfer all responsibility to the carrier merely because a package has shipped.

7. Returns, Exchanges, and Refunds

Our Return & Refund Policy explains the 30-day return-request window, eligibility conditions, non-returnable items, return approval, shipping costs, exchanges, delivery claims, and refund processing. Please review it before purchasing.

8. Fraud Prevention and Disputes

You must not knowingly provide false order or claim information, use an unauthorized payment method, submit fabricated evidence, substitute merchandise in a return, or seek duplicate reimbursement for the same loss.

We may investigate suspected misuse, preserve relevant records, contest unsupported claims, and provide relevant evidence to payment providers, carriers, or authorities where permitted or required by law.

Please contact us so we have an opportunity to resolve an issue. Contacting us is not a condition of exercising a statutory right or filing a payment dispute. A complaint, honest negative review, or good-faith payment dispute is not itself evidence of fraud.

9. Website Content and Intellectual Property

Website content owned by ITAALE, including original text, photographs, designs, and branding, is protected by applicable intellectual property law. You may use the website for personal shopping and other lawful purposes. You may not commercially reproduce or exploit our protected content without permission, except as permitted by law. Third-party brands and trademarks belong to their respective owners.

10. Reviews and Other Submissions

You retain ownership of reviews, photographs, and other content you submit. When you submit content for public display on our store, you grant ITAALE a nonexclusive, royalty-free permission to display and reproduce it for that purpose and to make reasonable formatting changes without materially changing its meaning.

You must have the rights needed to submit the content. Do not include another person's private information, unlawful threats, malicious software, or knowingly false statements.

We may moderate content for legitimate reasons consistent with applicable law. We do not prohibit honest negative reviews, require favorable reviews as a condition of resolving a claim, or impose penalties for lawful consumer reviews. Private customer-service messages are not treated as permission to publish a testimonial.

11. Privacy and Shopify

Our handling of personal information is described in our Privacy Policy. Information submitted to the store is shared with Shopify and relevant service providers to operate the store, process payments, fulfill orders, and provide related services. These providers may process information in other countries.

Depending on the features enabled for our store, Shopify may also process customer information to provide enhanced services, including personalization, analytics, advertising, and fraud prevention. Applicable details and privacy choices are described in our Privacy Policy.

You can review Shopify's Consumer Privacy Policy and visit Shopify's Privacy Portal for information about available rights and choices. Acceptance of these Terms does not replace consent required by applicable privacy law.

12. Email and Text Communications

We may send communications needed to process and support your order, such as confirmations, shipping updates, and responses to your inquiries. Promotional email subscriptions can be canceled using the unsubscribe instructions in the messages.

If we offer a text-message program and you separately opt in, you may receive messages described in that program's enrollment notice, including automated promotional messages where you have consented to them. Agreeing to these Terms, placing an order, or providing a phone number does not by itself enroll you in promotional text messages. Marketing consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe from the text-message program. For assistance, email contactitaale@gmail.com. Any additional program-specific terms will be provided when you enroll.

13. Third-Party Tools and Links

Our website may link to third-party websites or provide optional third-party tools. Their availability does not by itself mean that ITAALE endorses all of their content or practices. Review their terms and privacy notices before using them. Third-party services may have separate terms, but those terms do not eliminate ITAALE's obligations for purchases made from our store.

14. Website Availability and Liability

We do not guarantee uninterrupted or error-free website access. We may maintain, change, or suspend website features for legitimate operational or security reasons. This does not eliminate obligations for existing orders or refunds that are owed.

To the extent permitted by applicable law, ITAALE is not liable for indirect or consequential losses arising from website interruptions or unauthorized misuse of the website.

Nothing in these Terms excludes liability for fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be excluded. These Terms do not disclaim statutory product warranties or remedies that cannot lawfully be waived.

15. Responsibility for Unlawful Conduct

To the extent permitted by applicable law, you are responsible for third-party claims and reasonable resulting costs caused by your unlawful use of the website, infringement of another person's rights, or intentional material breach of these Terms. This provision does not apply to losses caused by ITAALE's own misconduct and does not penalize ordinary return requests, honest reviews, or good-faith disputes.

16. Restricting or Ending Access

We may restrict or end access where reasonably necessary to address security threats, unlawful conduct, or material violations of these Terms, subject to applicable law. Ending access does not cancel an existing refund obligation or prevent you from contacting us about an order. You may stop using the website at any time.

17. Governing Law

These Terms are governed by the laws of the State of Connecticut and applicable federal law, without applying conflict-of-law rules that would defeat mandatory consumer protections. This choice does not deprive you of protections that applicable law requires in your place of residence.

18. Policy Changes and Existing Orders

We may update these Terms and will identify the revision date above. Updated purchase terms apply prospectively and do not retroactively remove rights or terms applicable when an order was placed. Where additional notice or consent is required, we will provide or obtain it.

Continued website use does not, by itself, waive rights relating to an earlier purchase or constitute consent where separate consent is legally required.

19. Related Policies and Severability

These Terms, the terms presented for your purchase, and our linked Shipping Policy and Return & Refund Policy govern the matters they address. The more specific policy governs its subject matter, subject to applicable law. Personal information is addressed in our Privacy Policy.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. Nothing here removes rights or obligations that cannot lawfully be excluded.

20. Contact Information

Email: contactitaale@gmail.com
Business: ITAALE
Location: Canterbury, CT 06331, United States