Refund policy

Return & Refund Policy

Last updated: January 2, 2026

This Return & Refund Policy applies to all orders placed through ITAALE and its in-house product lines, including Monarch Linens. ITAALE is responsible for order processing, fulfillment, returns, refunds, and customer support.

Return Policy Overview

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, items must meet all of the following conditions:

Unused, unwashed, and in original condition
Returned with original packaging, labels, and tags (if applicable)
Accompanied by a receipt or valid proof of purchase

Items that do not meet these requirements may not be eligible for a refund.

How to Start a Return

To initiate a return:

All returns must be approved before being sent back.
Items returned without prior authorization will not be accepted.

Once approved, we will provide the return address and detailed instructions.

Return Shipping Costs

If the return is due to our error (defective, damaged, or incorrect item), we will cover the return shipping cost.
If the return is due to customer preference (change of mind, incorrect size, or wrong selection), the customer is responsible for arranging and paying for return shipping with their preferred carrier.

Damages and Issues

Please inspect your order upon receipt and contact us within 7 days at contactitaale@gmail.com if:

Your item arrives damaged or defective
You received the wrong item

We will evaluate the issue and provide an appropriate resolution, which may include a replacement, exchange, or refund.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

Custom or personalized products
Items marked as final sale or clearance
Personal care items (including bathrobes, slippers, or spa linens) that have been used or removed from original packaging

If you are unsure whether an item is returnable, please contact us before purchasing at contactitaale@gmail.com.

Exchanges

The fastest way to receive a different item is to return the original item.
Once your return is approved, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason, provided that:

The item is unused, unwashed, and in original condition
Original packaging, labels, or tags are included
Proof of purchase is provided

Return shipping costs for EU customers will be handled in accordance with applicable EU regulations and may be the customer’s responsibility in certain cases (such as change of mind).

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

Approved returns will be refunded to the original payment method within 10 business days

Please note that your bank or credit card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contactitaale@gmail.com.