Refund policy

Last updated: October 19, 2026

This Return & Refund Policy applies to orders placed through ITAALE and its in-house product lines, including Monarch Linens. ITAALE handles order processing, fulfillment, returns, refunds, and customer support.

30-Day Return Policy

You have 30 days from the date you receive your item to request a return for eligible merchandise, subject to the conditions and exceptions below.

Return Eligibility

For a change-of-mind return, the item must be unused, unwashed, and in the original condition in which it was sold, with original packaging, labels, and tags where applicable. A receipt, order number, or other valid proof of purchase is required.

Returns are inspected before a refund is approved. Items showing use, washing, customer-caused damage, missing components, or substitution may be refused for a change-of-mind refund. Damaged, defective, incorrect, or misdescribed items are handled separately under Damages and Order Errors.

How to Request a Return

Email contactitaale@gmail.com with your order number, the item you wish to return, and the reason for your request. If a return-request option is available in your customer account, you may also submit your request there.

Obtain approval before sending an item back. We will provide the return address and instructions after approval. Do not send returns to the manufacturer or to another address.

Unauthorized change-of-mind returns will not be accepted. Return-request approval does not guarantee a refund if inspection shows that the returned merchandise does not meet this policy.

Shipping Costs and Refund Amounts

Change of mind or customer selection:
For eligible returns due to a change of mind, an incorrect size selected by the customer, or another customer-preference reason, the customer arranges and pays for return shipping. Original shipping charges are not refundable unless required by applicable law. Approved refunds cover the returned item's purchase price and applicable refundable tax.

Orders with free shipping:
We do not deduct an undisclosed outbound shipping charge from a refund merely because the original order received free shipping. Customer-paid return shipping still applies to change-of-mind returns.

Damaged, defective, incorrect, or misdescribed items:
Contact us before arranging a return. If a return is required, we will cover the return shipping cost. If the appropriate resolution is a refund, it will include the affected item's purchase price, applicable refundable tax, and original standard shipping charges attributable to that item, as applicable.

For customer-arranged returns, we recommend keeping proof of shipment and using tracking. Contact us if a return shipment is delayed or missing so we can review the available records.

Damages and Order Errors

Inspect your order upon receipt. Please report damage, defects, incorrect items, or missing contents promptly, preferably within 7 days of delivery, at contactitaale@gmail.com. Include your order number, a description of the issue, and photographs of the item, shipping label, and packaging where available and relevant.

Keep the item and packaging until we provide instructions. We may request reasonable additional information to verify the issue and determine an appropriate replacement, exchange, or refund.

The 7-day reporting request helps us investigate promptly. It does not remove rights or remedies available under applicable law, including for defects discovered later.

Missing Packages and Delivery Claims

A report of nonreceipt does not automatically result in a refund or replacement. We review the order details, shipping address, tracking history, customer information, and available carrier delivery evidence.

If tracking shows delivery but you cannot locate the package, check entrances, mail areas, household members, building staff, and neighbors where appropriate. Please contact us promptly, preferably within 7 days of the recorded delivery date, with your order number and details of the issue.

We may request carrier verification or open an inquiry. Evidence may include delivery timestamps, address confirmation, photographs, signatures, or carrier location information where available. A delivery scan is reviewed together with other available information.

Lost in transit or delivered to the wrong address:
If the evidence establishes that an order was lost in transit or delivered somewhere other than the correct delivery address, we will arrange an appropriate replacement or refund. If delivery remains unresolved, we will assess the available evidence and applicable obligations. Any refund owed will not depend solely on carrier insurance approval.

Verified correct delivery:
Where the available evidence reasonably establishes successful delivery to the address provided at checkout or an authorized delivery location, we may deny a nonreceipt refund or replacement request, subject to applicable law and payment-provider requirements. We do not ordinarily reimburse theft or disappearance occurring after verified correct delivery. If you believe the delivery evidence is incorrect, send us the relevant information for review. Suspected theft may also be reported to the carrier and local law enforcement.

We may request reasonable cooperation with an investigation. We may deny unsupported claims and contest claims contradicted by reliable evidence. Reporting timeframes and investigations do not restrict applicable statutory rights or payment-dispute rights.

Non-Returnable Items

The following are excluded from change-of-mind returns:

Custom or personalized products.
Items identified as final sale or clearance at the time of purchase.
Used or opened personal-care and hygiene products, including items with broken safety or hygiene seals.
Bathrobes, slippers, and spa linens that have been used or removed from their original packaging.

These exclusions do not remove applicable rights or remedies for damaged, defective, incorrect, or misdescribed goods. Contact us before purchasing if you are unsure whether an item is eligible for return.

Exchanges

For a different size, color, or item, request a return first. After your return request is approved, you may place a separate order for the desired item. The original order's refund is processed separately after the returned item is received, inspected, and accepted.

Refund Processing

We will inspect returned merchandise promptly and notify you whether the return is accepted for a refund. Approved refunds are issued to the original payment method within 7 business days of acceptance, or sooner where required by applicable law.

Refunds that do not require a physical return will be issued within 7 business days after the refund decision, or sooner where required by applicable law.

Your bank or payment provider may need additional time to post the credit. If you have not received a refund confirmation within the stated processing period, or the credit remains missing after your provider's processing time, contact us.

Contact and Related Policy

Email: contactitaale@gmail.com
Business: ITAALE
Location: Canterbury, CT 06331, United States

Please also review our Shipping Policy.

Nothing in this policy limits rights that cannot lawfully be excluded. Changes to this policy do not retroactively remove rights or return terms applicable when an order was placed.