Shipping policy

Last updated: October 19, 2026

This Shipping Policy applies to orders placed through ITAALE and its in-house product lines, including Monarch Linens.

Shipping Options and Costs

Economy Shipping
Estimated transit time after shipment: 5–8 business days.

Standard Shipping
Estimated transit time after shipment: 3–4 business days.

Available services and shipping charges are displayed at checkout. Charges are calculated based on the order and destination. Any applicable free-shipping offer will be reflected at checkout. Delivery estimates are not guaranteed arrival dates unless expressly identified as guaranteed.

Order Processing and Tracking

Our usual processing time is 1–2 business days, excluding weekends and holidays, unless the product listing or checkout specifies a different timeframe. Processing time is separate from carrier transit time.

Once your order ships, we will send a shipment notification with tracking information where available. Carrier tracking may take time to update after acceptance.

If we cannot ship within the timeframe promised for your order, we will notify you of the revised timeframe and provide any cancellation and refund options required by applicable law.

Shipping Destinations

We currently ship within the United States only.

We do not ship to:
Post office boxes
Army Post Office (APO) or Fleet Post Office (FPO) addresses
International destinations

Shipping Address and Delivery Access

Check your delivery address carefully before placing your order, including apartment or suite numbers. Contact us immediately if a correction is needed. Changes cannot be guaranteed once an order is being processed or has shipped.

Customers are responsible for providing accurate delivery information and arranging appropriate access to the delivery location. If an order is returned because of an incorrect address, refusal, or unsuccessful delivery, contact us to arrange the next steps. Any additional shipping charge will be disclosed before you agree to reshipment. Refund eligibility is determined under our Return & Refund Policy and applicable law.

Shipping Delays

Carrier transit may be affected by weather, service disruptions, peak holiday periods, or other events outside our control. A tracking delay alone does not establish that a shipment is lost.

If your shipment appears stalled or is overdue, contact contactitaale@gmail.com with your order number. We will review tracking and request carrier assistance where appropriate. We will not delay any refund required by applicable law solely because a carrier inquiry or insurance claim remains open.

Damaged Shipments or Missing Contents

Please report damage or missing contents promptly, preferably within 7 days of delivery. Include your order number and photographs of the item, shipping label, and packaging where available and relevant. Keep the item and packaging until we provide instructions.

We will evaluate the evidence and arrange an appropriate resolution. This reporting request does not limit rights or remedies available under applicable law.

Packages Marked Delivered but Not Received

A report of nonreceipt does not automatically result in a refund or replacement.

Check entrances, mail areas, household members, building staff, and neighbors where appropriate. Contact us promptly, preferably within 7 days of the recorded delivery date, if the package cannot be located.

We review the checkout address, tracking history, customer information, and available carrier evidence. We may request address confirmation, delivery timestamps, photographs, signatures, or carrier location information where available. A delivery scan is reviewed together with other available information.

Verified correct delivery:
Where the available evidence reasonably establishes successful delivery to the address provided at checkout or an authorized delivery location, we may deny a nonreceipt refund or replacement request, subject to applicable law and payment-provider requirements. We do not ordinarily reimburse theft or disappearance occurring after verified correct delivery. If you believe the delivery evidence is incorrect, send us the relevant information for review. Suspected theft may also be reported to the carrier and local law enforcement.

Lost or Misdelivered Shipments

If the evidence establishes that an order was lost in transit or delivered somewhere other than the correct delivery address, we will arrange an appropriate replacement or refund.

If delivery remains unresolved, we will assess the available evidence and applicable obligations. Any refund owed will not depend solely on carrier insurance approval.

We may request reasonable cooperation with an investigation. We may deny unsupported claims and contest claims contradicted by reliable evidence. Reporting timeframes and investigations do not restrict applicable statutory rights or payment-dispute rights.

Returns and Refunds

For return eligibility, return shipping responsibilities, and refund processing, please review our Return & Refund Policy.

Contact Information

Email: contactitaale@gmail.com
Business: ITAALE
Location: Canterbury, CT 06331, United States

Nothing in this policy limits rights that cannot lawfully be excluded. Changes do not retroactively remove rights or shipping terms applicable when an order was placed.