Dear Valued Customers,
Thank you for choosing to shop with us at www.itaale.com. We take immense pride in offering you a wide range of high-quality products to enhance your shopping experience. To ensure smooth transactions and ultimate satisfaction, we have outlined our Return Policy below:
Contact Us First: We highly recommend reaching out to us with any inquiries or concerns BEFORE making your purchase. Our dedicated team is here to assist you, ensuring you find the perfect product for your needs.
Return Window: If, for any reason, you are not fully satisfied with your purchase, we gladly accept returns (EXCLUDING swimwear, intimate bottoms, health, beauty, fragrance items, perishables, final sales, and discounted items) within 14 days of the original purchase date.
Refund Details: You will receive a full refund for the cost of the merchandise, excluding all shipping costs, as per our Return Policy.
Condition of Returned Items: To be eligible for a refund, returned items must meet the following criteria:
- Tags must be intact and still attached to the product.
- The item must be returned in its original product packaging to safeguard its quality and protect it during transit.
- The item must be in pristine condition, showing no visible signs of wear or use.
Contacting Us: To initiate a return, please reply to your order confirmation email, indicating the specific products you wish to return and the reason for the return. Let us know whether you prefer a refund or store credit.
Return Processing Number: Upon receiving your return request, we will provide you with a Return Processing number for seamless tracking and communication.
Secure Packaging: Carefully pack and ship the item, ensuring it is adequately protected during transit. Kindly email us the tracking number for the return shipment.
Buyer's Responsibility: Please note that the buyer is responsible for purchasing the return shipping label and coordinating the return shipping logistics with the carrier.
Refund/Store Credit: Once we receive the returned item and verify its compliance with our Return Policy, we will notify you via email. You will then be eligible for a refund or store credit, based on your preference. Refunds will be processed to the original payment method.
At www.itaale.com, we are dedicated to ensuring your satisfaction, and our Return Policy is designed to make the return process straightforward and hassle-free. Should you have any further questions or need assistance with your return, please don't hesitate to reach out to our attentive customer support team.
Thank you for shopping with us. We look forward to providing you with an exceptional shopping experience!